The Surgery welcomes all feedback, good or bad, to help us in providing the best care and treatment we can for our patients. 

It is important that we hear the views of our patients so that we can understand how we can improve our services in future. 

What you should do if you have a concern:

• Raise the matter with a member of staff who will endeavour to resolve your concern or if they can't resolve it for you immediately, will report it to the Management Team for further investigation. 
• If you would prefer to deal with a member of the Practice who is not directly involved with your concern, please submit this to us in writing for the attention of the Practice Manager/Assistant Practice Manager. 

Please note - If your concern is of a clinical nature, a doctor who is not involved may be asked to lead the investigation. 

Social Media

The Surgery endeavours to provide the best service we can to our patients.  Unfortunately, on occasion, you may feel that we have failed to achieve this.  Should this be the case, the Practice requests that you contact the Practice Manager to discuss the situation rather than sharing your comments on a social media platform.  

If the Practice becomes aware that inappropriate content has been posted online (this includes defamatory statements or personal comments, particularly those concerning violence) then the Practice will ask you to attend a meeting to discuss the situation. 
 

Patients can also write to the Public Service Ombudsman, however, we would appreciate it if you approach a member of the Management Team in the first instance. This will allow us to investigate and hopefully resolve your concerns as quickly as possible:

Public Services Ombudsman (Wales)

• 0845 601 0987
• ask@ombudsman-wales.org.uk
• www.ombudsman-wales.org.uk
• 1 Ffordd yr Hen Gae,
  Pencoed,
  CF35 5LJ

If you are raising a concern on behalf of another patient i.e. relative, friend, carer etc. we would require the patients explicit consent in writing before commencing an investigation.