Telephones
We will shortly be introducing a new telephone system across the practice to help us manage the very high number of calls we receive each day and improve patient access to our services.
During this migration, we may experience some call quality issues, but if this is the case, it should be for a limited period only.
With our new telephone service, patients may notice new call options and specific times for certain types of enquiries.
The purpose of these changes is to allow our reception team to prioritise patients who need urgent medical help or same-day appointments, particularly during the busy early morning period when call demand is highest.
By directing routine enquiries—such as test results, prescription queries and administrative requests—to allocated times during the day, we can help ensure that the early morning phone lines remain available for patients needing to book appointments or discuss urgent medical concerns.
Between 12:00pm and 2:00pm, our phone lines will operate for emergencies only. During this time, patients with urgent medical concerns will still be able to reach our reception team.
We hope this new system will:
We appreciate your patience while we introduce these improvements.
Flu vaccinations 2025/2026
Please see the 'Flu Clinic' tab under Clinics & Services for information regarding this season's vaccination programme.
5k Your Way - Move Against Cancer
We invite anyone who is living with or beyond cancer, families and friends to join us once a month to walk, jog, run or cheer at the 5K Your Way at Porthcawl ParkRun. More information about 5k Your Way can be found here. This takes place on the last Saturday of every month. We hope to see you there!
NHS Wales app
Download the NHS Wales app to access online services
Getting started:
1. Download the NHS Wales App, or visit app.nhs.wales on an internet browser. You can download the App here.
2. Create your NHS login account.
3. Log in via your NHS login account and manager your health, from anywhere.
4. If you need any help or support using the NHS Wales App, visit: https://apphelp.nhs.wales
In the NHS Wales App, you can:
If you experience problems accessing the app, please visit the NHS Log-in Help Centre.
To order acute/short-term or one-off prescriptions, please click on the 'How Do I?' tab on our website and 'Order prescriptions'. Alternatively, you can submit a written request for these to either North Cornelly or Stormybrook surgery.